For some of you, specifically those that live in a place that's not feasible to make the drive to Kel's, we have the solution. Here at Kel's we accept reels that are mailed to us and we can ship them back after servicing for the shipping fee price based on weight. For those interested in mailing in their reels, all we ask is that you provide us with the following information, preferably written on a piece of paper and stuck in the box you mail the reel with:
-Your full name
-Best phone number to reach you at
- What issue you are experiencing with the reel
-If you want us to just fix the issue at hand, or if you want us to clean the whole reel and fix any issue we find on top of the ones you noticed.
When we receive your reel we will call you at the number you provide to us, to ensure you we got the reel and tell you the estimated time frame we will get the reel done and shipped back to you. We can ship USPS, FedEx, and UPS if need be. We also can mail out parts by themselves if you would like to do the repair yourself and you just need the parts from us. Call in if you have any other questions about our mailing system!